Frequently Asked Questions
On April 4, 2014, UNC Health Care transitioned to an improved online service called My UNC Chart. You may continue to use myUNCHealthLink to pay UNC Hospitals or UNC Faculty Physicians bills for care provided before April 4, 2014. Click here to go to myUNCHealthLink.Return to Top
On April 4, 2014, UNC Health Care started offering its patients personalized online access to portions of their medical record. My UNC Chart enables you to securely use the internet to help manage and receive information about your health. My UNC Chart may be used to:
*Also accessible on the MyChart app available for iOS and Android.Return to Top
UNC Health Care is pleased to offer My UNC Chart as a free service to our patients.Return to Top
If you need help with obtaining an activation code, call UNC HealthLink at (888) 996-2767.Return to Top
Assistance with My UNC Chart is available by calling UNC HealthLink at (888) 996-2767.Return to Top
Releasable test results are made available in your My UNC Chart account within 1-7 business days.Return to Top
We believe that all test results should be shared with our patients, and many of these results you will be able to view electronically in your MY UNC Chart account. Some tests are of a sensitive nature and require careful and thoughtful conversation between you and your doctor. These types of tests results will be shared with you in person.Return to Top
Your health information is reviewed and updated in your electronic medical record each visit. Ask your doctor to correct any inaccurate information at your next visit.OR
With My UNC Chart, you can request the addition or removal of Current Health Issues, Medications, and Allergies.
Yes, if you are granted "proxy" access in My UNC Chart to the individual's information. Proxy access allows an individual to view certain information of another UNC Health Care patient. Proxy access will only be granted if, and only to the extent, deemed clinically appropriate and allowable under North Carolina and federal law. Proxy access is also conditioned to compliance with the My UNC Chart Terms and Conditions. To request Proxy access, click here to access the Sign Up page.Return to Top
No, as written in the Terms and Conditions for My UNC Chart, your account must be used only to inquire about your health. If you have proxy access to a family member's account, you may ask questions about that family member using your proxy access. To learn how to obtain proxy access see the information described above.
My UNC Chart offers direct access to your personal health record and communicating about another individual's information would be placed in your health record. This information would not appear in the correct health record and could potentially jeopardize medical care.Return to Top
No, due to the sensitive nature of medical information, each adult must sign and submit a Release of Information request and establish their own My UNC Chart account.Return to Top
You may click the "Forgot password" link on the sign-in page to reset your password online. You may also call UNC HealthLink at (888) 996-2767 to request a new, secure password.Return to Top
Yes. Call UNC HealthLink at (888) 996-2767. We will verify your information and send you a new code.
Sign into My UNC Chart and from the left menu, select "My Account", and then select the appropriate option.Return to Top
UNC Health Care is very conscious of protecting the security of all patient information. We have taken steps to ensure the confidentiality of your accounts. To ensure that communication between patients and My UNC Chart is secure, there are a number of security features in place:
Abide by the following checks to ensure your account details remain secure:
Hoax emails or 'Phishing' is a scam that uses fraudulent emails to entice people to surrender their sign on information. The emails are crafted to look like a legitimate email and often contain links to authentic looking but fraudulent websites.
UNC Health Care will NEVER request account or password information from you via email. If you receive an email requesting this sort of information and it appears to be from UNC Health Care, delete it and report it by contacting us immediately at (888) 996-2767. Do not reply to the email.Return to Top
We aim to protect your privacy and the security of your information. While signed into My UNC Chart, if your keyboard remains idle for 15 minutes or more, you will be automatically signed out of My UNC Chart. We recommend that you sign out of your My UNC Chart session if you need to leave your computer for even a short period of time.Return to Top
You need access to a computer connected to the Internet and an up-to-date browser (such as Internet Explorer). After youíve created an account on the full site, you can use a mobile device with an iOS or Android operating system, which both support the My UNC Chart mobile application. Please note that the mobile application does not have all the capabilities that the full site does. Click here for more information on the FREE MyChart app.Return to Top